Returns
Leash Lovers Returns Policy
We want you and your furry friend to be thrilled with your purchase from Leash Lovers. If for any reason you're not completely satisfied, we've got you covered with our hassle-free returns policy.
Eligibility:
Items eligible for return must be in unused condition, with original packaging and tags intact. We accept returns within 30 days from the date of purchase.
How to Initiate a Return:
Please contact our customer service team initiate the return process. Kindly provide your order details, reason for the return, and any relevant information. Our team will guide you through the necessary steps.
Return Shipping:
Customers are responsible for return shipping costs unless the item received is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure safe delivery of your return.
Refunds:
Once we receive and inspect the returned item, we'll notify you of the status of your refund. Refunds will be issued to the original payment method used for the purchase.
Exchanges:
We gladly accept exchanges where customers cover the shipping expenses. If you wish to exchange an item, kindly initiate a return by contacting us with your order details and what you would like to exchange. This ensures a swift process and allows you to receive your preferred product without delay.
Warranty:
We proudly stand behind the quality of our products. Your satisfaction is our priority. Our 30-day warranty covers any manufacturing defects or faults in materials encountered under normal use. For any issues within this period, please contact us with your order details and a description of the issue. We're committed to swiftly resolving any concerns to ensure your utmost satisfaction.
Thank you for choosing Leash Lovers. We value your satisfaction and are committed to making your experience with us a positive one!